Privacy Policy
This Privacy Policy explains how Global Express Cargo collects, uses, stores and protects personal information when you use our website, request a quote, book a shipment, contact us or use our parcel and cargo delivery services.
1. Who we are
Global Express Cargo provides parcel delivery, cargo shipping and related logistics services. For the purpose of UK data protection law, the data controller is:
- Business name: Global Express Cargo Limited
- Company type: Private limited company
- Company status: Active
- Registered office address: 1 Russell Street, Sheffield, England, S3 8RW
- Website: gecargo.co.uk
- Email: info@gecargo.co.uk
When we say “we”, “us” or “our”, we mean Global Express Cargo Limited trading as Global Express Cargo. When we say “you” or “your”, we mean website visitors, customers, senders, receivers, business clients and anyone who contacts us or uses our services.
2. Personal information we collect
We only collect information that is needed to provide our services, manage bookings, process payments, communicate with customers, comply with legal obligations and protect our business.
Information you give us
- name, company name and contact details;
- email address, phone number and billing details;
- sender and receiver names, addresses and phone numbers;
- shipment details, including route, destination, parcel weight, dimensions and item description;
- customs information, declared value and document information where needed;
- messages, enquiries, support requests and customer service records;
- payment status, transaction references and invoice details.
Information collected automatically
- IP address, browser type, device type and operating system;
- website pages visited, time spent on pages and interaction data;
- cookie information and analytics data, where allowed;
- security logs and technical error information.
We do not intentionally collect special category data such as health information, religious beliefs or political opinions. Please do not include this type of information in shipment descriptions or messages unless it is necessary for the service.
3. How we collect your information
We may collect personal information when you:
- visit our website;
- use our shipping calculator;
- request a quote;
- book a parcel or cargo shipment;
- contact us by phone, email, message, form or social media;
- make a payment or request an invoice;
- send us shipment documents or parcel details;
- receive a parcel sent through our service.
If you provide personal information about another person, such as a receiver, sender, family member, employee or customer, you confirm that you have permission to share that information with us and that the person understands how their data may be used for the shipment.
4. How we use your information
We use personal information for the following purposes:
- to provide quotes and calculate delivery prices;
- to create, process and manage shipment bookings;
- to collect, transport, handle, store, route and deliver parcels or cargo;
- to contact senders, receivers and customers about shipments;
- to prepare or support shipping documents where required;
- to process payments, invoices, refunds and accounting records;
- to manage customs, import, export, sanctions and carrier checks;
- to provide customer support and respond to enquiries;
- to improve our website, services, security and customer experience;
- to prevent fraud, misuse, prohibited shipments and unlawful activity;
- to comply with legal, tax, accounting, customs and regulatory obligations;
- to send service updates and, where allowed, marketing communications.
5. Our lawful basis for using your data
Under UK data protection law, we must have a lawful basis for using personal information. Depending on the situation, we may rely on the following lawful bases:
| Purpose | Lawful basis |
|---|---|
| Providing quotes, bookings, collection, delivery and customer support | Contract or steps before entering into a contract |
| Processing payments, invoices, refunds and accounting records | Contract, legal obligation and legitimate interests |
| Handling customs, import, export, sanctions and legal checks | Legal obligation and legitimate interests |
| Improving our website, service quality and business operations | Legitimate interests |
| Sending marketing emails or using non-essential cookies | Consent, where required |
| Preventing fraud, misuse, unsafe goods and prohibited shipments | Legitimate interests and legal obligation |
Where we rely on legitimate interests, we only use personal information in a way that is necessary, reasonable and balanced against your rights.
6. Who we share your information with
We may share personal information only where it is needed for our services, legal obligations, payment processing, business operations or safety checks.
We may share information with:
- couriers, transport companies, freight providers, warehouse operators and delivery partners;
- customs agents, border authorities, government bodies and regulators;
- payment processors, banks and accounting providers;
- website hosting providers, IT support, email providers and communication services;
- insurance providers, professional advisers, accountants and legal advisers;
- fraud prevention services, law enforcement or authorities where required;
- the sender, receiver or authorised person connected to the shipment.
We do not sell your personal information. Also, we do not share your data for unrelated third-party marketing without your consent.
Card payments may be processed by third-party payment providers. We do not intentionally store full card numbers or full payment card security details on our website.
7. International shipping and overseas data sharing
Because we provide international parcel and cargo delivery services, shipment information may need to be shared outside the United Kingdom. This may include sender and receiver details, addresses, phone numbers, shipment descriptions, values and customs information.
For example, if a parcel is sent from the UK to another country, some personal information may be shared with carriers, agents, customs authorities or delivery partners in that country.
Some countries may not have the same level of data protection as the UK. However, we only share the information that is reasonably needed to arrange transport, customs clearance, delivery, support, safety checks or legal compliance.
8. How long we keep your information
We keep personal information only for as long as needed for the purpose it was collected, unless we are required to keep it for longer by law.
- Quote and enquiry records may be kept for up to 24 months.
- Shipment, invoice, payment and accounting records may be kept for up to 6 years.
- Customer service messages may be kept while needed to manage the enquiry or protect our legal position.
- Marketing preferences may be kept until you unsubscribe or ask us to stop.
- Website security logs may be kept for a limited period to protect our website and users.
We may keep information for longer if it is needed for legal claims, fraud prevention, customs issues, disputes, regulatory enquiries or compliance obligations.
10. How we protect your information
We use reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include access controls, secure systems, password protection, limited staff access, website security tools, backups and careful selection of service providers.
However, no website, email system or online service can be guaranteed to be completely secure. You should not send highly sensitive information unless it is necessary for the shipment or service.
11. Your data protection rights
Depending on the situation, you may have the right to:
- ask for a copy of your personal information;
- ask us to correct inaccurate or incomplete information;
- ask us to delete your information in certain circumstances;
- ask us to restrict how we use your information;
- object to certain uses of your information;
- ask for your information to be transferred to another provider where applicable;
- withdraw consent where we rely on consent;
- complain to the UK Information Commissioner’s Office if you are unhappy with how we handle your data.
To protect your information, we may ask you to confirm your identity before responding to a request. Also, we may need to keep certain information where required for legal, accounting, customs, dispute or fraud prevention reasons.
12. Children’s privacy
Our services are not intended for children. We do not knowingly collect personal information from children for marketing purposes. If you believe a child has provided us with personal information, please contact us so we can review it.
13. External links
Our website may contain links to external websites, payment providers, tracking pages or third-party services. We are not responsible for the privacy practices, security or content of external websites. Therefore, you should read their privacy policies before providing personal information.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, website, legal requirements or business operations. The latest version will be published on this page with the updated date.
15. Contact us
If you have any questions about this Privacy Policy or how we use your personal information, please contact us:
- Business name: Global Express Cargo Limited
- Company type: Private limited company
- Company status: Active
- Registered office address: 1 Russell Street, Sheffield, England, S3 8RW
- Email: info@gecargo.co.uk
- Website: gecargo.co.uk
If you are not satisfied with our response, you can contact the UK Information Commissioner’s Office, which is the UK regulator for data protection matters.